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Compassion Organizing under Resource Scarcity: Providing Free Quality Health Care in India
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Author: Yidi Guo, School of Economics and Management Tsinghua U.
Author: Quy Nguyen Huy, INSEAD
Author: Enlan Wang, U. of Southern California
Author: Ankur Jain, Indian Institute of Management Rohtak
Author: Ravi Shankar Pandey, Indian Institute of Management, Bangalore
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Empirical research on compassion organizing has under-examined how resource scarcity influences the ways in which organizations coordinate individual compassion. We conducted an inductive field study of a large hospital in India that provides high quality medical care free of charge to a large number of poor people while relying on a stringent budget. We found that the organization orchestrated various resources and coordinated compassion organizing through two types of routines: compassion assembling and compassion channeling. This study contributes to the literature on compassion organizing by integrating resource constraints as a key contingency factor and by identifying the organization-related mechanisms that enable coordinated individual compassion to create significant social value and tackle societal grand challenges.
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Paper is No Longer Available Online: Please contact the author(s).
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Improving Healthcare Access for Low-Income Populations: Bonding the Ecosystem Actors
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Author: Constance Dumalanède, MAGELLAN, IAE Lyon, U. of Lyon, France
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This paper highlights an important challenge that remains under studied in the literature: the access to healthcare for low-income populations. The serious challenge of access known in the Bottom of the Pyramid strategies and the professional characteristic of healthcare services make the issue of healthcare access challenging for organizations. This research aims to highlight successful practices that non-for-profit and for-profit organizations could implement in their business models in order to deal with this challenge while improving low-income populations’ well-being. In order to achieve this, we conducted a qualitative research based on a multiple case studies. We studied four organizations that operate in Brazil and South Africa and that has different business models from the commercial economy and the third sector one. The main findings highlight the need for organizations to develop strong and regular interactions with local actors in order to improve the acceptance of the organization and its local embeddedness through inclusive practices. Being embedded, the organization can rely on its local ecosystem i.e. its socioeconomic community made of local organizations and agents, to encourage healthcare services access for low-income populations while creating social and economic value for the entire ecosystem. From our results, we suggest key components that organizations could integrate in their business model to provide low-income populations with accessible healthcare services.
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Paper is No Longer Available Online: Please contact the author(s).
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Transforming Work Practices of Informal Waste Pickers: A Case Study of an Indian Enterprise
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Author: Vaibhavi Kulkarni, Indian Institute of Management, Ahmedabad
Author: Supriya Sharma, CIIE, Indian Institute of Management Ahmedabad
Author: Rajesh Chandwani, Indian Institute of Management, Ahmedabad
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This paper presents a case study of Let’s Recycle, an Indian organization working in the area of solid waste management, and explicates how organizations can facilitate development of their marginalized stakeholders by creating context specific solutions. Waste management in India is characterized by high fragmentation, ad-hoc practices, corrupted transactions and low trust among the key actors. Let’s Recycle used a combination of low and high end technologies, which built upon the existing strengths of the informal waste collection network and at the same time streamlined some of the waste collection practices. This intervention also established mutual trust among actors, and most noticeably, improved socio-economic conditions of waste pickers, one of the highly stigmatized and underprivileged groups. Through this study, we aim to highlight some of the key learnings that can allow organizations to address field-level contextual challenges, especially in countries that have strong presence of the informal sector.
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Paper is No Longer Available Online: Please contact the author(s).
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Building a Theoretical Foundation for Management Research on Poverty Alleviation
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Author: Geoffrey Kistruck, Schulich School of Business
Author: Patrick D. Shulist, Aalto U.
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Top-tier management journals are advocating for greater relevance from management research to Grand Challenges such as poverty alleviation. However, many scholars struggle to identify linkages between the practical challenges associated with alleviating poverty and existing gaps in management theory. Responding to this call, we develop and outline a framework for theorizing from an increasingly common business-based poverty alleviation approach known as ‘market orchestration’. Core to this framework are the contextual difference existing between the key elements characterizing market orchestration, and the Western context in which most management theorizing has taken place. These contextual differences – at the micro, meso, and macro levels – challenge the implicit assumptions underpinning much of the management literature. As a result, a significant opportunity exists to identify new predictors, contingencies, explanations, and outcomes that can significantly inform theory, and to provide practical guidance to organizations engaged in such poverty alleviation efforts.
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Paper is No Longer Available Online: Please contact the author(s).
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