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When Feeling Isolated Working in Distributed Teams: Its Antecedents and Consequences
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Author: Sut I Wong, BI Norwegian Business School
Author: Steffen R. Giessner, Rotterdam School of Management, Erasmus U.
Author: Marthe Nordengen Berntzen, U. of Oslo
Author: Gillian Warner-Søderholm, BI Norwegian Business School
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Previous research on interaction in distributed teams has largely focused its physical aspects and its between-person relationships. This study extends this research by investigating the role of psychological experiences of isolation in distributed teams. In addition, this study takes a new approach to researching perceived isolation through the use of diary study design, capturing the daily fluctuations of perceived isolation and its antecedents and consequences. Our results show that (a) where employees work and (b) how often they communicate contribute to the degree to which distributed team members may feel isolated that day. Furthermore, the combined results of the diary study (N = 150) and a time lag field study (N = 107), show that perceived isolation alone and this combined with role ambiguity contribute to experiences of helplessness. Subsequently, the feeling of helplessness hampers the level of team coordination. Theoretical and practical implications of managing distributed teams are discussed.
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Paper is No Longer Available Online: Please contact the author(s).
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Substantive Theory of Cultural Intelligence for Virtual Team Performance: A Mixed Methods Approach
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Author: Anuragini Shirish, Institut Mines-Telecom Business School, LITEM, U. Paris-Saclay, France
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In the current business scenario, Global Virtual Teams (GVTs) are all pervasive and often viewed as new forms of inclusive work practices. Prior research identifies differences in team members’ cultures as an enabler of creativity performance. At the same time these differences are often seen as a salient discontinuity that negatively impacts the intra-team communication flows. Technology mediated context of communication in GVTs further augments the perception of cultural discontinuity. Thus far, there is limited understanding regarding on how such teams can possibly bridge this ‘cultural discontinuity’. Leveraging Cultural Intelligence (CQ) theory and situating our discussion in the Transactional Model of Stress and Coping (TMSC), we describe the CQ nomological network and describe the mechanisms through which the four CQ dimensions influence virtual team performance. Further, leveraging Compensatory Adaptation Theory (CAT), we hypothesize the significance of ‘structural adaptation’ (role structure adaptation) in addition to ‘behavioral adaptation’ (CQ behavior) in our proposed CQ nomological network for the GVT context. We test the theorized model using a sequential mixed methods approach to arrive at robust inferences and meta-inferences, which together with the delineated boundary conditions constitute the substantive theory explaining the role of CQ in enabling GVT performance.
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Paper is No Longer Available Online: Please contact the author(s).
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Creative and deserving: Digital workers’ transformation of subjective into objective creativity
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Author: Matej Cerne, U. of Ljubljana
Author: Aldijana Bunjak, U. of St. Gallen
Author: Sut I Wong, BI Norwegian Business School
Author: Shaima' Moh'd, U. of Udine
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This paper explores the process of obtaining creative outputs from digital workers. Specifically, we are interested in unraveling the process of transforming self-perceptions of creativity into objective other-rated creative outputs in the digital setting of crowdwork. In addition to focusing on the explanatory mechanism of creative self-efficacy, we further delve into the boundary condition related to psychological entitlement. We thereby examine the moderated-mediation model for two separate facets of the creative outputs: novelty and usefulness. We test our research model on a sample of crowdworkers (76 working professionals on Amazon Mechanical Turk) and a group of 167 digital experiment participants. The results of both studies converge in indicating that creative self-efficacy mediates the relationship between subjectively rated idea generation and the objective ratings of creative output at low and medium levels of psychological entitlement, but not when psychological entitlement was high. Specifically, this moderated mediation model was significant for novelty but not for usefulness.
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Paper is No Longer Available Online: Please contact the author(s).
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Reach for your cell phone at your own risk: The cognitive costs of media choice for breaks
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Author: Sanghoon Kang, Rutgers Business School
Author: Terri R Kurtzberg, Rutgers Business School
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With the steady increase in cell phone addiction, the act of reaching for a phone between tasks, or even mid-task, is becoming more commonplace. However, little is known about the potential cognitive costs of taking a break in this way as opposed to taking a break through another medium. This study presents an experiment in which people were instructed to take a break in the middle of a cognitively demanding task by completing an identically-structured activity on either their personal cell phone, on a computer screen, or on paper. Results show that people using their cell phones experienced the highest amount of cognitive depletion and were the least capable of accomplishing the second half of the task following this break. In fact, the use of the cell phone seemed to cause cognitive depletion in the second half of the task at levels comparable to not having a break at all.
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Paper is No Longer Available Online: Please contact the author(s).
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